If you need any special arrangements or run into any exceptions, please contact the shipping courier assigned to your shipment for assistance. Arsenal does not have any additional information beyond what is listed here, and most often the shipping courier can help with holding packages, multiple delivery attempts, and other items. We recommend waiting for the device to be in your country with the local post office before reaching out, as the post office handles the last portion of the shipment and can assist. International providers like Swiss Post, Singapore Post, etc typically have little ability to help with any exceptions. If you still need help, write our support team [email protected].